Why Channels Is The Best FreedomVoice Alternative

Why Channels Is The Best FreedomVoice Alternative|: winner in a boxing game

FreedomVoice introduces itself as ‘The Voice of Small Business’ and has been around for 24 years. With this much experience, you may think that their solution is fault-proof, yet, the reality might be different.

We won’t deny that FreedomVoice is a good solution for certain types of businesses but we will admit it lacks certain features that for some may be a necessity when choosing a new business phone system.

In this brief blog post, we’re going to show you what are the differences between Channels and FreedomVoice, as well as, why Channels makes a great FreedomVoice alternative.

Table of contents:

  1. Why do you need a FreedomVoice alternative
  2. Feature comparison – FreedomVoice vs Channels
  3. Why Channels is the best FreedomVoice alternative

Why do you need a FreedomVoice alternative

First, let’s outline why you would need to go on a lookout for a new FreedomVoice alternative.

Here, instead of slamming the competition, we’ll go through FreedomVoice’s offer and take a look at what their solution lacks or is poor at.


Limited support

The first flaw of FreedomVoice is the lack of ever-available customer support.

Sure, it’s not a big deal as long as everything works fine. Yet, wait until something happens and there’s no connection between your company and your customers for a few hours. It can be vicious.

FreedomVoice’s customer support works only from Monday to Saturday in limited time frames.

FreedomVoice limited customer support

On the other hand, the Channels’ customer support is always available. You can reach us through the phone, email, on-site live chat, or social media. The way you want, when you want.

Channels 24/7/365 customer support

In fact, it’s one of our core promises!

No IVR/auto-attendant

One of the main customer service principles is speed and accuracy.

Speed as customers want to see their problems go away as quickly as possible. Accuracy because they want their problems to be solved correctly.

An IVR system, also known as Auto-attendant is the main solution in providing both speed and accuracy for customers that contact your company using the phone.

Using such a system you can direct the customer to the right customer service representative right after they make the call. This way you reduce the number of redirects and times your representatives have to put the call on hold.

Plus, you reduce the time of each call, as well as, the time both your customers and representatives have to spend on the phone.

Unfortunately, Freedom Voice doesn’t come with this feature, no matter the plan you choose.

However, IVR is available in the Basic pricing plan in Channels.

This way, you’ll be able to build a fault-proof helpline that’ll satisfy even the pickiest of your customers!

Paid call recordings

Call recording comes in handy in two different scenarios. I mean… Obviously, you can come up with more use cases but these are the vastly used ones.

So, the first use case is when you want to get back to the previous call. Let’s say you’ve discussed some deal or a dispute a month ago and you’re not sure what are the details of that you’ve agreed on.

It’s not a big deal if you have call recordings. Just go back to that recording and solve the case. It’s that easy.

So what’s the deal with call recording in FreedomVoice?
It’s a paid feature.

Meaning, you’ll have to splash out another $5/mo to enjoy call recording. This makes their pricing plans less tempting.

On the other hand, Channels offers call recording right from the Basic pricing option. And, depending on your needs, you can choose a pricing plan that will let you store them for up to 365 days!

Let’s mention the second use case for call recordings which is training.

Using call recording is way more efficient than any other training program that intends to teach your representatives how to handle customer support calls. With such live training material they’ll quickly get to know what to do (and, most importantly, what not to do).

Plus, they’ll get to know what’s the service standard in your company.

With call recordings in Channels, you’ll never forget about previous conversations and you’ll get the best way to teach your newly hired representatives.

No Click-To-Call Widget

Freedom Voice puts a step towards the flexibility of phone systems with their mobile app. Yet, this is where the flexibility and freedom of choice ends.

Let’s start with an example of Channels. Just like in FreedomVoice, you’ll find the Mobile app that’s available on both iOS and Android. Thanks to such an app, you’ll be able to take your calling solution wherever you go.

But what happens when you want to answer calls from your desktop or laptop?
In most cases – e.g. FreedomVoice – you’ll need some kind of a web app or desktop app, be logged into it, and have it always opened.

Contrary to such a standard solution, Channels comes with a Click-to-Call widget in a form of Chrome Extension.

It’s 100% free and lets you handle phone calls right from your browser. Plus, it comes with several neat additional features.

First is the one-click calls.

Channels will detect phone numbers that appear on a website that you currently browse, highlight these numbers and let you make calls with just one click.

Second is the Customer Card.

Customer Card is where Channels transforms from calling solution to data-powered calling solution.

What am I talking about?

Well, when you handle calls through the Chrome extension, you get to click a link icon that will take you to the Customer Card. There, you’ll find all the available details regarding your caller. This includes their full name, past conversations, or last orders. It all depends on how much data you have regarding that caller.

And the opportunities are endless as Channels comes with various integrations that we’re going to talk about in the next section!

No integrations

One of the main reasons why you may want to look for a FreedomVoice alternative is that the software doesn’t offer any integrations.

This means that you’ll have a very hard time making it work and interact with other tools that you use. Because of that, you won’t be able to make FreedomVoice a part of your workflow.

A few years ago this might not be such a big deal but now, when every company is using at least several technologies, it’s more important than ever to have a solution to make it all work together.

Such integrations eliminate the need for mundane copying, pasting, and sending which results in more efficient workflow and less boring work.

Channels, on the other hand, comes with several integrations and ships new ones each month.

Right now you can integrate Channels with:

Right from the get-go, you get several different options from various industries, and integrations with Zapier and Integromat let you connect Channels with another thousand or so tools.

Work on your own rules, create your own workflow, and fit your new calling software right into it.

Feature comparison – FreedomVoice vs Channels

Now that you know why it’s worth looking for a FreedomVoice alternative, let’s take a look at the feature-to-feature comparison.

Channels and Freedom Voice share plenty of the same features and solutions, yet, there are certain differences that may be dealbreakers for some of the businesses.

Below, you can take a look at the comparison of the most popular features.

Feature comparison – FreedomVoice vs Channels

Why Channels is the best FreedomVoice alternative

At this point, you know exactly what FreedomVoice lacks and what are the differences between Channels and FreedomVoice in terms of features.

Now, let’s take a look at what exactly makes Channels the best Freedom Voice alternative.

Have your calling system wherever you go

When we say that Channels is a calling system that prioritizes flexibility, we mean it.

That’s why you get two different solutions to handle calls that should satisfy all your needs and help you work efficiently regardless of where you have to be.

The first one, dedicated to laptop and PC users is the Channels Chrome extension. This widget lets you handle calls right from your browser. There’s no need to have another web or desktop app opened. And it comes with two neat features:

#1 is one-click calls. Channels Chrome extension will highlight every number that appears on a website that you’re currently browsing. Then, when you want to make a call, all you need to do is click on that number. Simple and efficient as that!

#2 is the Customer Card. When you handle calls through the Chrome extension, you get access to all of your caller’s details such as their full name, previous calls, notes, etc. The more data you store the more Channels will have to show you. This way you’ll be able to resolve customer problems in a flash or close sales calls with no prior preparation or research.

The second solution that Channels provide is the Mobile app. It is available on both iOS and Android and you can treat it as an extension of your personal phone number. That’s because thanks to our app, you won’t have to redirect calls from business number to your private number in order to answer calls on your smartphone.

And, Channels Mobile app offers the most important features of the web version. This means you’ll get access to things like call recordings or your virtual phone numbers even while you’re on the go.

Get assistance anytime you need it

We can assure you that Channels provides nearly flawless uptime as we know how important it is for our customers. Yet, there’s no perfect solution, and hiccups or even manual faults may and will happen.

And that’s why we take customer support seriously.

If you choose Channels, you’ll get assistance 24/7/365. Plus, you can reach us via email, phone, on-site live chat, or even social media.

We reply to each request as soon as possible and, most importantly, you can reach out to us at any time. We do not limit the wait time based on your pricing plan and we make sure there are enough people to answer all your questions and requests.

Make Channels a part of your workflow

As mentioned earlier, integrations are the center-piece of Channels’ development.

That’s because we want to make it as easy as possible for you to fit Channels into your workflow. Today, when each company relies on several different tools, it’s hard to add another one without breaking the whole cycle.

With Channels, none of that should be of your concern as we offer plenty of integrations, and every single month we’re shipping more.

You’ll find integrations with software for sales, customer management, customer support, and eCommerce. These are some of our integrations:

Close sales with client data at hand by integrating Channels with Pipedrive or HubSpot.

Resolve customer issues with details such as order numbers and past calls by integrating Channels with Shopify, Magento, or Shoper.

Get straight to the core of each issue and help your customers lighting quick by integrating Channels with Zendesk or LiveChat.

Connect Channels with thousands of other apps and manipulate the data coming in and out as you want with Zapier and Integromat integrations.

As you can see, there’s more than one way to use Channels. Depending on your current software stack, you can adjust how you use Channels along with other tools that you work with, on a daily basis.

Build a helpline with all tools you and your customers may need

Channels is a full package that doesn’t require you to purchase any add-ons.

With features that our software provides, you’ll be able to build a fault-proof helpline that your customers will *actually* enjoy using.

Tools such as an IVR (auto-attendant), international phone numbers, toll free numbers, call recordings, mobile app, and the earlier-mentioned Customer Card will help you build a system that takes in angry customers and lets out life-long friends.

With all tools in place, you’ll find it easy to adjust all the settings you may want to tinker with, as well as, it will give you a bird’s eye view of everything that’s going on in your customer support department.

Now you know why Channels is the best FreedomVoice alternative!

Various integrations, click-to-call widget, call recordings, one-click calls…

For some these may be negligible details but for others, these can make their decision go from Hell yes to Hell no.

Yet, if you’re looking for a proper FreedomVoice alternative that can do it all, Channels will be a perfect choice.

Try the best FreedomVoice alternative – Channels

No matter if your priority is to provide excellent customer service or to close deals over the phone – Channels will do the job.

Try our software with a 7-day free trial and experience the difference in quality and efficiency of your new calling experience.