Power up your customer service
Channels connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.
Have conversations, not interviews
Customer service phone calls are painful for both customers and agents. Dozens of needless questions, loss of time, and increasing impatience. Bad for the customers = bad for the company.
But when you know exactly who’s calling, what are their details, what did they order, and all the other attributes upfront… the call gets much more pleasant. This helps you turn customers into friends and have more meaningful conversations.
Why should you bother?7x more That’s how much businesses have to pay to acquire a new customer than to retain an existing one
And that’s not all. When you take a look into how customer service impacts your bottom line you’ll find that…
75% of your customers will switch to the other brand if you fail to provide a good customer experience. If they don’t get help when they need it, they’ll never come back.
You have to pay 7 times as much to acquire a new customer than to retain an existing one. This means your business is losing money, even if it doesn’t seem so.
82% of the customers are disappointed by brands and how hard it is to contact them in case of an issue.
51% of the customers want to directly contact the company when they have an issue.
Here’s how we can help you get that money
Integrate with your favorite platforms
Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends.
Make your live chat more versatile
Connect your favorite live chat solution to Channels and offer your customers and leads an opportunity to handle their issue by phone. From now on, your live chat will be much more than just a chatbox. Now, it will be a versatile customer support solution!
Bridge the gap between you and your customers
Make it easy to contact your company. By building a helpline, your customers will be able to reach you at all times, making it easy to resolve their issues. This, as a result, creates happy customers that stay longer.
Handle calls wherever you are
You’re not a tree, nor we expect you to be. You’re always in motion and channels moves with you. Using the mobile app you’ll be able to handle the calls whenever you are. Plus, conversations synchronize with your Click to Call widget so you can finish them on your laptop and look up all the information regarding your customer in the most suitable way!
Companies thrive after switching to Сhannels
Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support!
It’s time for your move
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