Choose plan that’s right for you

monthly

annually (save up to 20%)

small teams

Lite

$19 per user/month
Sign Up Free

See details

See all features
medium businesses

Basic

$29 per user/month
Sign Up Free

See details

See all features
established firms

Pro

$49 per user/month
Sign Up Free

See details

See all features
small teams

Lite

$15 per user/month
Sign Up Free

See details

See all features
medium businesses

Basic

$24 per user/month
Sign Up Free

See details

See all features
established firms

Pro

$39 per user/month
Sign Up Free

See details

See all features
See all features

Frequently asked questions

Can I try Channels for Free before purchasing?

Of course! We offer a 7-day free trial during which you can access our software in its fullest. Plus, we give you a free phone number and a few $$ to start with. Thus, you’ll be able to start right after registering. No credit card required, no limitations.

Can I pay annually?

For sure! We offer two pricing options and you can pay for both on a monthly and yearly basis. When choosing to pay for the whole year upfront, you’ll get a 20% off. The only thing that you have to pay for on a monthly basis is the add-on that allows unlimited calls to the USA and Canada.

Can I change my plan after I sign up?

Absolutely. Upgrades happen immediately - you’ll be just charged the difference in price between the plans for the remaining time in the current billing cycle. When downgrading, your account is in credit, so you’ll pay less than normal monthly fee at the next billing cycle.

How can I pay?

You can pay by adding your credit card to the app. We accept all major credit cards. The subscriptions renew automatically at the end of each billing cycle.

Are incoming calls free?

Yes, all incoming calls are free, except incoming calls on Toll-Free numbers (which are, of course, optional). For those, you’ll be billed $0.03/min.

Can I use my own phone number?

Sure thing. After registering, you’ll get your own free phone number. Yet, if you prefer to use your own, you can always add it in the app.

Compare plans

Lite

Basic

Pro

Productivity
Max. number of callers in the queue

Maximum number of customers waiting in a virtual queue while all agents are currently busy or assisting other callers.

5

100

Unlimited

Free incoming calls (Toll-free excluded)

All incoming calls are free of charge. Toll-free numbers excluded.

Included
Included
Included
Unlimited minutes to US & Canada

Calls made to US & Canada are free of charge, without any limits.

Not included
Not included
Included
Web-based panel

An online panel that helps you to manage your account. Available in every browser.

Included
Included
Included
Chrome Extension

An extension that allows you to easily take or make calls. It also highlights all phone numbers on the web page you are on, so you can simply click to make a call.

Included
Included
Included
Mobile App

Mobile application for iOS and Android allows you to handle calls on the go.

Included
Included
Included
Welcome message

A greeting message that will be played every time someone calls you. You can upload it to welcome your customers

Included
Included
Included
Call distribution rules

Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest.

2 out of 3

All

All

Call forwarding

An option that allows you to forward all incoming calls to the external phone number.

Included
Included
Included
Voicedrop

Whenever you reach a voice mail you'll be able to play a pre-recorded message.

Included
Included
Included
Do not disturb mode

In this mode, you will not be accepting any incoming calls, even when you will be logged in.

Included
Included
Included
User groups

You can assign users to a different number and create dedicated agent groups.

Included
Included
Included
Custom notes

Possibility to add a note to a given contact.

Included
Included
Included
Real time customer card

Channel displays the crucial details about a customer during a call in a form of customer card.

Included
Included
Included
Custom contact fields

You can store as many details about the customer as you need, without any limits.

Included
Included
Included
Voicemail

Whenever you are offline, your customer will be able to leave you a voicemail.

Not included
Included
Included
Contact tags

Channels allows you to label a particular contact.

Not included
Included
Included
Live listening

You may join the ongoing call and listen to both parties silently. It's great for supervisors and teaching purposes.

Not included
Included
Included
Interactive Voice Response (IVR)

You can route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call.

Not included

Up to 3

Unlimited

Office hours

You can define your business hours and play proper greeting message accordingly.

Not included
Included
Included
Phone numbers
Free phone number

We provide you with a free phone number of your choice.

Included
Included
Included
Max. number of phone numbers

The maximum number of phone numbers you can have in a given plan.

2

Unlimited

Unlimited

International numbers

You can get a number from over 60 countries around the world.

Included
Included
Included
Using your own number

A possibility to use a number you already have for outgoing calls, without the need of porting.

Included
Included
Included
Number porting

If you already own a number you can move it to Channels and use it for outgoing and incoming calls.

Included
Included
Included
Toll-free numbers

A free to call number for your customers.

Included
Included
Included
Apps & Integrations
Max. number of active integrations

1

3

Unlimited

Shopify integration
Included
Included
Included
Pipedrive integration
Included
Included
Included
Magento integration
Included
Included
Included
Integromat integration
Included
Included
Included
Hubspot integration
Included
Included
Included
Zendesk integration
Included
Included
Included
API

Channels API allows you to push data into Channels and pull it out from it.

Included
Included
Included
Webhooks

With Channels Webhooks you can send data ot 3rd party apps based on events that are happening in Channels.

Not included
Included
Included
Reporting
Calls history

Ability to see your past contacts in a given time frame.

30 days

90 days

365 days

Call recordings

Calls are recorded and available for you in the web-based panel.

Not included
Included
Included
Call recordings storage

How long your recordings will be stored and available for you.

Not included

90 days

365 days

Real time dashboard

Dashboard with useful, most needed statistics.

Included
Included
Included
Data export

Ability to export your contacts with details about calls.

Included
Included
Included
Customer Support
24/7 Phone support

You can call us at any time!

Included
Included
Included
24/7 Chat support

You can chat with us 24/7.

Included
Included
Included
24/7 E-mail support

E-mail us day and night.

Included
Included
Included
Knowledge base access

A self-serving portal with a bunch of helpful articles about Channels.

Included
Included
Included
1on1 onbarding session

Whenever you need you can schedule an online demo with one of our agents and we'll show you how to get most out of Channels.

Included
Included
Included
Security

We're making sure everything in Channels is safe and secure. That includes SSL encrypted connection. AWS secured data centers, encrypted WebRTC connection, no access to the credit card information, constant monitoring and much more.

Included
Included
Included
Basic Sign Up Free