Choose plan that’s right for you

Maximum number of customers waiting in a virtual queue while all agents are currently busy or assisting other callers.

All incoming calls are free of charge. Toll-free numbers excluded.

Calls made to US & Canada are free of charge, without any limits.

An online panel that helps you to manage your account. Available in every browser.

An extension that allows you to easily take or make calls. It also highlights all phone numbers on the web page you are on, so you can simply click to make a call.

Mobile application for iOS and Android allows you to handle calls on the go.

A greeting message that will be played every time someone calls you. You can upload it to welcome your customers

A message that will be played once a customer will be put on hold.

Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest.

An option that allows you to forward all incoming calls to the external phone number.

Whenever you reach a voice mail you'll be able to play a pre-recorded message.

In this mode, you will not be accepting any incoming calls, even when you will be logged in.

You can assign users to a different number and create dedicated agent groups.

Possibility to add a note to a given contact.

Channel displays the crucial details about a customer during a call in a form of customer card.

You can store as many details about the customer as you need, without any limits.

Whenever you are offline, your customer will be able to leave you a voicemail.

Channels allows you to label a particular contact.

You may join the ongoing call and listen to both parties silently. It's great for supervisors and teaching purposes.

You can route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call.

You can define your business hours and play proper greeting message accordingly.

We provide you with a free phone number of your choice.

The maximum number of phone numbers you can have in a given plan.

You can get a number from over 60 countries around the world.

A possibility to use a number you already have for outgoing calls, without the need of porting.

If you already own a number you can move it to Channels and use it for outgoing and incoming calls.

A free to call number for your customers.

Channels API allows you to push data into Channels and pull it out from it.

With Channels Webhooks you can send data ot 3rd party apps based on events that are happening in Channels.

Ability to see your past contacts in a given time frame.

Calls are recorded and available for you in the web-based panel.

How long your recordings will be stored and available for you.

Dashboard with useful, most needed statistics.

Ability to export your contacts with details about calls.

You will be able to use our advanced filters and export only a given result.

Tailor-made reports based on your needs.

You can call us at any time!

You can chat with us 24/7.

E-mail us day and night.

A self-serving portal with a bunch of helpful articles about Channels.

Whenever you need you can schedule an online demo with one of our agents and we'll show you how to get most out of Channels.

We're making sure everything in Channels is safe and secure. That includes SSL encrypted connection. AWS secured data centers, encrypted WebRTC connection, no access to the credit card information, constant monitoring and much more.