Choose plan that’s right for you
monthly
annually (save up to 20%)
Lite
-
Free incoming calls
All incoming calls are free of charge. Toll-free numbers excluded.
-
Free phone number
We provide you with a free phone number of your choice.
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SMS
Ability to send and receive SMS
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2 call distribution rules
Rules that help you define what happens when you receive an incoming call. In this plan you'll be able to use Random agent and Longest idle rules.
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30 days of calls history
Ability to see your past contacts in a given time frame.
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1 active integration
Maximum number of active integrations within your account.
-
Up to 5 callers in the queue
Maximum number of customers waiting in a virtual queue while all agents are currently busy.
-
24/7 Support
You're free to call, email and chat with us at any time!
See details
Basic
-
Free incoming calls
All incoming calls are free of charge. Toll-free numbers excluded.
-
Free phone number
We provide you with a free phone number of your choice.
-
SMS
Ability to send and receive SMS
-
All call distribution rules
Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest.
-
90 days of calls history
Ability to see your past contacts in a given time frame.
-
Up to 3 active integrations
Maximum number of active integrations within your account.
-
Up to 100 callers in queue
Maximum number of customers waiting in a virtual queue while all agents are currently busy.
-
24/7 Support
You're free to call, email and chat with us at any time!
-
90 days of call recordings storage
The amount of time your recordings will be stored and available for you.
-
Up to 3 IVRs
Possibility to route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call.
See details
Pro
-
Free incoming calls
All incoming calls are free of charge. Toll-free numbers excluded.
-
Free phone number
We provide you with a free phone number of your choice.
-
SMS
Ability to send and receive SMS
-
All call distribution rules
Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest.
-
365 days of calls history
Ability to see your past contacts in a given time frame.
-
Unlimited integrations
No limit of active integrations within your account.
-
Unlimited callers in queue
No limit of customers waiting in a virtual queue while all agents are currently busy.
-
24/7 Support
You're free to call, email and chat with us at any time!
-
365 days of call recordings storage
The amount of time your recordings will be stored and available for you.
-
Unlimited number of IVRs
Possibility to route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call.
-
Unlimited minutes to US & Canada
Calls made to US & Canada are free of charge, without any limits.
See details
Lite
-
Free incoming calls
All incoming calls are free of charge. Toll-free numbers excluded.
-
Free phone number
We provide you with a free phone number of your choice.
-
SMS
Ability to send and receive SMS
-
2 call distribution rules
Rules that help you define what happens when you receive an incoming call. In this plan you'll be able to use Random agent and Longest idle rules.
-
30 days of calls history
Ability to see your past contacts in a given time frame.
-
1 active integration
Maximum number of active integrations within your account.
-
Up to 5 callers in the queue
Maximum number of customers waiting in a virtual queue while all agents are currently busy.
-
24/7 Support
You're free to call, email and chat with us at any time!
See details
Basic
-
Free incoming calls
All incoming calls are free of charge. Toll-free numbers excluded.
-
Free phone number
We provide you with a free phone number of your choice.
-
SMS
Ability to send and receive SMS
-
All call distribution rules
Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest.
-
90 days of calls history
Ability to see your past contacts in a given time frame.
-
Up to 3 active integrations
Maximum number of active integrations within your account.
-
Up to 100 callers in queue
Maximum number of customers waiting in a virtual queue while all agents are currently busy.
-
24/7 Support
You're free to call, email and chat with us at any time!
-
90 days of call recordings storage
The amount of time your recordings will be stored and available for you.
-
Up to 3 IVRs
Possibility to route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call.
See details
Pro
-
Free incoming calls
All incoming calls are free of charge. Toll-free numbers excluded.
-
Free phone number
We provide you with a free phone number of your choice.
-
SMS
Ability to send and receive SMS
-
All call distribution rules
Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest.
-
365 days of calls history
Ability to see your past contacts in a given time frame.
-
Unlimited integrations
No limit of active integrations within your account.
-
Unlimited callers in queue
No limit of customers waiting in a virtual queue while all agents are currently busy.
-
24/7 Support
You're free to call, email and chat with us at any time!
-
365 days of call recordings storage
The amount of time your recordings will be stored and available for you.
-
Unlimited number of IVRs
Possibility to route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call.
-
Unlimited minutes to US & Canada
Calls made to US & Canada are free of charge, without any limits.
See details
Check your call rates for a specific country
Destination country:
Frequently asked questions
Can I try Channels for Free before purchasing?
Of course! We offer a 7-day free trial during which you can access our software in its fullest. Plus, we give you a free phone number and a few $$ to start with. Thus, you’ll be able to start right after registering. No credit card required, no limitations.
Can I pay annually?
For sure! We offer two pricing options and you can pay for both on a monthly and yearly basis. When choosing to pay for the whole year upfront, you’ll get a 20% off. The only thing that you have to pay for on a monthly basis is the add-on that allows unlimited calls to the USA and Canada.
Can I change my plan after I sign up?
Absolutely. Upgrades happen immediately - you’ll be just charged the difference in price between the plans for the remaining time in the current billing cycle. When downgrading, your account is in credit, so you’ll pay less than normal monthly fee at the next billing cycle.
How can I pay?
You can pay by adding your credit card to the app. We accept all major credit cards. The subscriptions renew automatically at the end of each billing cycle.
Are incoming calls free?
Yes, all incoming calls are free, except incoming calls on Toll-Free numbers (which are, of course, optional). For those, you’ll be billed $0.03/min.
Can I use my own phone number?
Sure thing. After registering, you’ll get your own free phone number. Yet, if you prefer to use your own, you can always add it in the app.
Compare plans
Lite
Basic
Pro
Max. number of callers in the queue
Maximum number of customers waiting in a virtual queue while all agents are currently busy or assisting other callers. |
5 |
100 |
Unlimited |
---|---|---|---|
Free incoming calls (Toll-free excluded)
All incoming calls are free of charge. Toll-free numbers excluded. |
Included
|
Included
|
Included
|
Unlimited minutes to US & Canada
Calls made to US & Canada are free of charge, without any limits. |
Not included
|
Not included
|
Included
|
Web-based panel
An online panel that helps you to manage your account. Available in every browser. |
Included
|
Included
|
Included
|
Chrome Extension
An extension that allows you to easily take or make calls. It also highlights all phone numbers on the web page you are on, so you can simply click to make a call. |
Included
|
Included
|
Included
|
Mobile App
Mobile application for iOS and Android allows you to handle calls on the go. |
Included
|
Included
|
Included
|
Welcome message
A greeting message that will be played every time someone calls you. You can upload it to welcome your customers |
Included
|
Included
|
Included
|
Call distribution rules
Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest. |
2 out of 3 |
All |
All |
Call forwarding
An option that allows you to forward all incoming calls to the external phone number. |
Included
|
Included
|
Included
|
Voicedrop
Whenever you reach a voice mail you'll be able to play a pre-recorded message. |
Included
|
Included
|
Included
|
Do not disturb mode
In this mode, you will not be accepting any incoming calls, even when you will be logged in. |
Included
|
Included
|
Included
|
User groups
You can assign users to a different number and create dedicated agent groups. |
Included
|
Included
|
Included
|
Custom notes
Possibility to add a note to a given contact. |
Included
|
Included
|
Included
|
Real time customer card
Channel displays the crucial details about a customer during a call in a form of customer card. |
Included
|
Included
|
Included
|
Custom contact fields
You can store as many details about the customer as you need, without any limits. |
Included
|
Included
|
Included
|
Included
|
Included
|
Included
|
|
Voicemail
Whenever you are offline, your customer will be able to leave you a voicemail. |
Not included
|
Included
|
Included
|
Contact tags
Channels allows you to label a particular contact. |
Not included
|
Included
|
Included
|
Live listening
You may join the ongoing call and listen to both parties silently. It's great for supervisors and teaching purposes. |
Not included
|
Included
|
Included
|
Interactive Voice Response (IVR)
You can route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call. |
Not included
|
Up to 3 |
Unlimited |
Office hours
You can define your business hours and play proper greeting message accordingly. |
Not included
|
Included
|
Included
|
Free phone number
We provide you with a free phone number of your choice. |
Included
|
Included
|
Included
|
---|---|---|---|
Max. number of phone numbers
The maximum number of phone numbers you can have in a given plan. |
2 |
Unlimited |
Unlimited |
International numbers
You can get a number from over 60 countries around the world. |
Included
|
Included
|
Included
|
Using your own number
A possibility to use a number you already have for outgoing calls, without the need of porting. |
Included
|
Included
|
Included
|
Number porting
If you already own a number you can move it to Channels and use it for outgoing and incoming calls. |
Included
|
Included
|
Included
|
Toll-free numbers
A free to call number for your customers. |
Included
|
Included
|
Included
|
Max. number of active integrations
|
1 |
3 |
Unlimited |
---|---|---|---|
Shopify integration
|
Included
|
Included
|
Included
|
Pipedrive integration
|
Included
|
Included
|
Included
|
Magento integration
|
Included
|
Included
|
Included
|
Integromat integration
|
Included
|
Included
|
Included
|
Hubspot integration
|
Included
|
Included
|
Included
|
Zendesk integration
|
Included
|
Included
|
Included
|
API
Channels API allows you to push data into Channels and pull it out from it. |
Included
|
Included
|
Included
|
Webhooks
With Channels Webhooks you can send data ot 3rd party apps based on events that are happening in Channels. |
Not included
|
Included
|
Included
|
Calls history
Ability to see your past contacts in a given time frame. |
30 days |
90 days |
365 days |
---|---|---|---|
Call recordings
Calls are recorded and available for you in the web-based panel. |
Not included
|
Included
|
Included
|
Call recordings storage
How long your recordings will be stored and available for you. |
Not included
|
90 days |
365 days |
Real time dashboard
Dashboard with useful, most needed statistics. |
Included
|
Included
|
Included
|
Data export
Ability to export your contacts with details about calls. |
Included
|
Included
|
Included
|
24/7 Phone support
You can call us at any time! |
Included
|
Included
|
Included
|
---|---|---|---|
24/7 Chat support
You can chat with us 24/7. |
Included
|
Included
|
Included
|
24/7 E-mail support
E-mail us day and night. |
Included
|
Included
|
Included
|
Knowledge base access
A self-serving portal with a bunch of helpful articles about Channels. |
Included
|
Included
|
Included
|
1on1 onbarding session
Whenever you need you can schedule an online demo with one of our agents and we'll show you how to get most out of Channels. |
Included
|
Included
|
Included
|
Security
We're making sure everything in Channels is safe and secure. That includes SSL encrypted connection. AWS secured data centers, encrypted WebRTC connection, no access to the credit card information, constant monitoring and much more. |
Included
|
Included
|
Included
|
|
Lite
Sign Up Free
|
Basic
Sign Up Free
|
Pro
Sign Up Free
|