Build a data-driven helpline and be always ready to serve your customers
82% of customers are disappointed with how hard it is to contact brands in case of an issue. We’re changing this with the first ever, data-driven phone system.
Channels's clients
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Offer support center that your customers actually want to use
Build your helpline in less than 5 minutes
Building a helpline has never been easier. You won’t need any IT knowledge whatsoever. We’ll provide you with a free phone number and a dedicated web widget which will allow you to take calls directly from your website.
Start every call with key information at hand
Channels can recognize callers and display all the crucial info right before the call. It’s a win-win situation. An agent will be always prepared and customers will appreciate the short resolution time and the pleasant experience they had.
Connect your customers directly to the right agent
Implement IVR and let your customers choose which department they want to talk to. Your customers hate being on hold or redirected constantly. Limit this time to minimum, so you can improve their satisfaction and loyalty.
Record calls and never lose an important conversation
Every call made in Channels is recorded and stored for you. Thanks to that you’ll never forget about important details or an on-going dispute. You’ll be able to quickly get back to any conversation you’ll need.
Assist your customers from anywhere in the world
Make and take calls no matter where you are using your smartphone, laptop, tablet, or PC. With both Mobile app and Browser Extension you can easily handle calls on any device of your choice.
You can do more in Channels
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Free calls from your website
Add a web call widget to your website and provide instant help when needed. Let everyone call you for free with one simple click.
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International phone numbers
Grow your business worldwide. Get international phone numbers to 60+ countries, so your customers can reach you from every corner of the Earth.
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SMS
Some customers prefer contact through text message rather than a voice call. Reach out to them. Start your two-way SMS customer service.
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Outbound calls
Add a browser extension and start a one-click call straight from any website. Have all phone numbers highlighted, click on them, and reach your customers at once.
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