Build a data-driven helpline and be always ready to serve your customers

82% of customers are disappointed with how hard it is to contact brands in case of an issue. We’re changing this with the first ever, data-driven phone system.

Channels connects to your favorite platforms

Channels's clients

Trusted by

  • Play
  • Kodakit
  • Instaforex
  • Docplanner
  • homepl

Offer support center that your customers actually want to use

Build your helpline in less than 5 minutes

Building a helpline has never been easier. You won’t need any IT knowledge whatsoever. We’ll provide you with a free phone number and a dedicated web widget which will allow you to take calls directly from your website.

Channels applications

Start every call with key information at hand

Channels can recognize callers and display all the crucial info right before the call. It’s a win-win situation. An agent will be always prepared and customers will appreciate the short resolution time and the pleasant experience they had.

Handle calls wherever you are with Channels

Connect your customers directly to the right agent

Implement IVR and let your customers choose which department they want to talk to. Your customers hate being on hold or redirected constantly. Limit this time to minimum, so you can improve their satisfaction and loyalty.

Connect your customers directly to the right agent with Channels IVR

Record calls and never lose an important conversation

Every call made in Channels is recorded and stored for you. Thanks to that you’ll never forget about important details or an on-going dispute. You’ll be able to quickly get back to any conversation you’ll need.

Record and store your phone calls with Channels

Assist your customers from anywhere in the world

Make and take calls no matter where you are using your smartphone, laptop, tablet, or PC. With both Mobile app and Browser Extension you can easily handle calls on any device of your choice.

Provide your customers with a phone system that has it all
  • GetApp

    4.83 / 5

  • G2 Crowd

    4.5 / 5

  • Capterra

    4.8 / 5

Join hundreds of other businesses who are improving the customer experience with Channels