It’s how you provide excellent customer support over the phone
Channels’ data-driven phone system means faster problem resolution for your customers and fewer questions asked for your team.
What makes Channels stand out from the crowd
Start every call with key information at hand
Thanks to various integrations, Channels pulls customer data to show you it right when the call starts. This way, instead of asking endless questions, you can get straight to the point of the conversation. And resolving customer problems will take 50% less of your time.
Onboard new reps in minutes, not days
Channels is a calling software that reflects the rules of minimalism and clarity. Its user-friendly interface will help you get started in minutes. And the same goes for your new hires who’ll be ready to do the job without extensive training or countless onboarding sessions.
Waste no one’s time and connect callers to the right agent
Using the IVR system you can route incoming calls based on the issue. Depending on what your customers want to talk about, all they have to do is click the corresponding button on the keypad. This means no more redirects or times when you have to put your callers on hold.
Get back to any conversation you need and train your agents
Record your calls and store for as long as you want. These will come in handy when you’d like to show your new hires how to do the job. And, you’ll be able to get back to an important call even if it happened a year ago!
Companies change for the better when they provide customer support using Channels
Channels definitely helped to streamline the customer support at 2way. The time our customer service reps spend on the phone halved but the customer satisfaction grew. The feedback that we get after each call was never like this before. Happy faces all across the board.