There’s one nightmare for a call center agent. Imagine this situation.
A customer calls and he’s absolutely delighted with the company’s new offer. No negotiations, no desperate trying to convince him. He’s determined to finalize the deal as soon as possible.
But, a call center agent has an old and malfunctioning headset. He can’t hear a word, only some strange sounds.
Finally, a customer is frustrated with the inability to make the deal come through. He has a backup option, so he calls the other call center.
There, everything works well, he’s served brilliantly and he reaches an agreement in less than 5 minutes.
This is why having a well-working headset is crucial. It should be a lesson to call centers.
Background noise, screaking, low volume – all of them can affect how well will you perform during the call.
If the hardware you use is of poor quality, so will be the service you provide. To give your customer the best service, you have to use the proper tools.
When it comes to making and taking calls the call center headsets you choose can be a game-changer.
Sadly, it can change the game for both good and bad.
If you go for a low price and poor quality solution your customers will end up hanging up all the time and your agents will keep getting frustrated.
On the other hand, if you go for a high-quality device it will result in much better customer service which results in happy customers and contented agents.
Here’s the list of the headsets we included in our ranking.
Top Call Center Headsets:
- Mpow 071
- Sennheiser SC60
- Jabra UC Voice 550
- Jabra Evolve 40 Mono
- Sennheiser CC 550 IP
- Jabra Biz 2400 II
- Logitech H800
- Plantronics Voyager Legend Wireless Bluetooth Headset
- Plantronics Voyager Focus UC B825 Headset
- Jabra Pro 930 Mono
- Sennheiser DW Pro 2 ML
- Sennheiser OfficeRunner
Why call center headsets matter so much?
Everyone wants to close as many calls as possible. No matter if you are a solo salesman or an owner of a call center you want the results. Yet, if your agents can’t hear the respondent there is no way they will convince them to buy anything.
That is why you should equip them with the best call center headsets.
What is more, there is no need to spend a ton of money. Later on, in this article, we will show you call center headsets ranging from as cheap as $20 all the way to $460.
Thus, depending on your budget and possibilities you can choose the most suitable option.
Still, you should never forget to choose the call center headphones that provide certain must-haves.
For example, always choose the call center headsets that have a noise-canceling microphone. Thanks to such a solution your agents will be able to provide the best, uninterrupted service even when working in a crowded workspace. Also, your customers will be happy. Thanks to the noise-canceling microphone that your agents use they will clearly hear their words.
For some, these are details, for others, this is the way to become better than the competition.
Another issue is that you will have to choose either the wired or wireless option.
Both come with pros and cons.
USB call center headsets will always limit the agents as the cable goes no longer than 3 meters (10 ft.) from the PC.
On the other hand, a Bluetooth call center headset or any other wireless headset for a call center grants agents a dose of flexibility. The best ones offer a range of 120 meters!
Of course, everything has its drawbacks. The same goes for Bluetooth call center headsets.
The main one is that you simply have to charge them.
If you go for a more pricey solution then it’s not really a problem as the best wireless headset for a call center can offer a 12-hour talk time.
Show me the money!
In the end, it all comes down to the price.
That is why we’ve decided to provide an option for every type of price range.
As mentioned before you’ll find here cheap options starting at $20.
Still, the low price doesn’t mean this is a one-week-durable solution.
Each of the call center headsets that you find on our list offers a great price to quality ratio.
Of course, there is no way to compare call center headphones that cost $50 to the ones that go for an over-the-top price of $500.
After all, choosing call center headsets from our list that cost $20 will be the best $20 that you spend. Word.
Summing it up, there is no bad option.
If you can afford the $150 call center headsets go for them. They will serve you longer and won’t cause any additional problems.
The same goes for the top-notch $460 options.
For some, the price itself might be crazy.
But if you want to get all-in-one call center headsets there is no better way to go.
You definitely get what you pay for.
Browsing our list you’ll find three different price ranges.
Cheap, mid-range, and pricey.
Thanks to such an approach you’ll easily get through the list and find the exact product you need.
Want a $30 USB call center headset? Go for cheap wired solutions.
Have a $150 and want Bluetooth call center headsets? Jump right into mid-range wireless devices.
Price is not the only determinant when choosing call center headsets.
The other issue is whether to choose a wired or wireless solution.
Luckily, there is no shortage of both options.
If you are into the wireless headset for a call center you’ll find many of them on the market.
The same goes for wired call center headsets. No matter if you want to go for a USB call center headset or the one that uses a 3.5mm jack you’ll find them available to buy.
As mentioned before both solutions come with certain advantages and drawbacks.
The main advantages that make a USB call center headset a worthy choice are:
- Solid connection
- No need to charge
The first one is the price.
While $150 makes you able to buy a pricey USB call center headset the same money will only allow you to afford a mid-range wireless device. Thus, you can get a better option while paying less.
The other advantage of USB call center headsets is that there is no need to charge them.
You simply plug it into a PC or laptop and you are good to go.
No hassle over batteries or charging ports.
Such a solution makes it a much more reliable option.
Finally, the connection over the cable is more solid than the wireless one.
For some, it is just the opposite. Still, more people when choosing a more dependable option are going to go for a wired device.
If you have less money, don’t want to charge your device, and perceive wired options as more reliable than the wireless ones then it is your go-to. Tangled!
On the other side of the coin, we have a wireless headset for a call center.
These are certainly more pricey options. Yet, you get what you pay for.
Pros of choosing a Bluetooth call center headset are that you are:
- Not limited by any cables
- Able to talk even when far from the PC/phone
- Freed from connecting directly to another device
With a wireless call center headset, you are much more flexible.
Not limited to cables you can roam around the office and even when you are as far as 100m (330 ft.) from your desk you’ll be able to make and take calls.
Even working at your desk will be much more pleasurable to do.
Not having to manage strings of cables is certainly an advantage. You won’t feel the difference unless you go wireless.
Lastly, there is no need to physically connect your headset to other devices.
So, as you can see, you pay more but get more.
But as with everything in this world wireless headsets have their disadvantages.
Price is one.
The other is the need to charge them.
If you choose a more pricey solution then it’s not such a pain.
12-hour talk time is certainly a lot and it frees you from charging the headset every day.
Yet, if you go for a cheaper Bluetooth call center headset that offers around 3-4 hour talk time then you have to be aware of the battery continuously running out.
Surely, that is the main issue with wireless solutions.
Thus, keep in mind that when choosing Bluetooth call center headsets you’ll probably end up paying a bit more not to limit yourself with a short battery time.
Mono or Duo?
Another thing that divides call center headsets other than the price and wiring is the mono and duo option.
What does it mean?
Mono headsets contain only one earpiece.
This solution lets the agents talk to each other without taking off their headsets.
Duo call center headset is a more common solution. Its casual build provides the best isolation so that the agent can clearly hear what customers say.
Both solutions have their advantages and drawbacks.
Yes, I know. I must have puzzled you at this point.
But that’s how it goes. There is no better or worse choice.
Choose what suits your needs.
Mono call center headsets will be great if your agents do not work in a very crowded workspace.
Also, the mono headset will be a bit cheaper than its duo equivalent.
Duo call center headset will be the best if you want a versatile solution.
There is just no way to go wrong with it.
Okay, maybe there is one. Comfort.
When choosing duo call center headsets make sure you buy a well-padded headset.
Thanks to such a solution your agents will be able to work long hours and still feel quite comfortable.
Remember, happy agents = happy customers.
Do not try to cut the costs by choosing a mono version if your agents work alongside tens of other agents.
Also, never go for cheap, plastic headsets. Your agents will have enough of using them after the first hour.
Where can I get them?
This query is quite straightforward.
Amazon headphones section is the place to go.
You’ll find there all of the options that we review.
There is literally no way you won’t find a suitable call center headset while browsing Amazon.
It offers a great range of call center headsets and everyone will find the most suitable option.
Also, browsing Amazon headphones has another advantage.
What we say is one thing, what the manufacturer says is the other. Finally, what the customers say is the most important one.
You’ll find there the best call center headphones reviews.
If you are not sure which call center headset to choose, check the reviews.
They come in handy when comparing two similarly priced devices.
Remember, customers are not really eager to write a review.
Thus, if you find a review saying that the product is “great, exceptional, perfect” there is a solid chance it actually is somewhat great.
The same goes for negative words.
If a customer was so angry to go online and write “Don’t buy this piece of ****” there is a reason he said so.
Still, don’t take reviews as the only determinant of whether to buy or not. Treat them as helpful tips.
TOP 12 Call Center Headsets
- Low price
- Noise Reduction Sound Card
- Earpads with memory foam and skin-friendly leather
- Plastic Build
Although Mpow is not one of the most popular brands their headphones are the best choice for a cheap, duo call center headset.
Mpow 071 comes at a ridiculously low price of $21 but at the same time provides all of the needed features. You can choose whether to use a USB or 3.5mm Jack connection, but either way should provide a solid connection.
Its Noise Reduction Sound Card should make the audio crystal clear, so your agents can perform calls effortlessly. It also comes with a unidirectional microphone which you can easily adjust in regards to your needs.
Lastly, Mpow 071 provides proper wear comfort. Thanks to fluffy earpads with memory foam wrapped by skin-friendly protein leather your agents will feel good even after long hours of making and taking calls.
- Low price
- Noise-canceling microphone
- Plastic Build
- Low-quality ear pad
The well-known brand of Sennheiser will surely appear more than once on our list. This time it comes with a low-budget solution for mono, wired headsets.
Sennheiser Culture Series Headset comes for $34 and offers such features as a noise-canceling microphone, Sennheiser HD voice clarity, and a lightweight build. Using this headset your agents should be able to provide the best customer service thanks to the noise-canceling mic and comfortable earing while still hearing what’s going on around them.
If you need a cheap, USB call center headset with a mono build – go for it!
Jabra UC Voice 550
- Good price
- Flexible noise-canceling microphone
- HD Voice
- Peak Stop Technology
- Mostly Platic Build
Another manufacturer that certainly knows how to craft great call center headsets.
Voice 500 is a great pick for anyone who wants to get a mid-range, USB call center headset. It comes for $60 which places the headset above the cheapest versions but still keeps them relatively affordable.
This particular Jabra call center headset offers a noise-canceling microphone, flexible boom arm tip, and HD Voice. All of the above are must-haves, especially when taking into account the price. Yet, Jabra also makes sure your agents stay comfy while working. The padding of earpieces should make long working hours effortless and make this model one of the best noise-canceling headphones for call centers.
Also, you’ll find a feature called Peak Stop. The producer says: “Peak Stop technology immediately removes potentially harmful loud sounds or tones before they reach your ears and keeps the sound level within the safe range to protect your hearing”. Does it work? Well, looking at the reviews… Yes, it does.
Jabra Evolve 40 Mono
- Passive noise cancellation
- Good price
- “Busy light”
- Plastic Build
- Steady Microphone Boom
Another one! Again, Jabra makes it to the list. Evolve 40 is a great mid-range solution for a wired, mono call center headset. Why? You can buy it for $70 and for the price you pay you get a fully-loaded mono headset.
Evolve 40 offers passive noise cancellation, so the quality of the call should be exceptional – for both your agents and customers. You can connect the headphones via USB or 3.5mm jack, however you like. Thanks to its lightweight build your agents won’t feel that there is something stuck on their head and will be able to easily perform long talks.
Also, Evolve 40 offers an additional feature of “busy light”. When an agent is currently taking the call, a light, placed on the side of an earpiece will notify others that he is busy. Detail, but surely comes in handy.
Sennheiser CC 550 IP
- Great, leather-based build
- 2-year warranty
- Adjustable noise-canceling microphone
- HD Voice Clarity
- High Price
With this bad boy, we are getting right into the most pricey wired devices. Sennheiser comes with another offer presenting the CC 550 model. It offers everything you need but for the price of $150. What are you getting for such money?
First of all, quality. It is a very solid device. Well-built, packed with leather, so they fit your head perfectly while providing the best wear comfort. You also get a 300-degree adjustable ultra noise-canceling microphone. As the previously mentioned Sennheiser model this one also comes with HD Voice Clarity which ensures that the quality of the call you provide is perfect.
Lastly, Sennheiser makes sure that you use their headset stressless as CC 550 comes with a 2-year warranty. All of that makes this model one of the best headphones for call centers.
Jabra Biz 2400 II
- 360-degree flexible spin boom arm
- Top-class, light build
- Breath-resistant microphone with ultra noise cancellation
- HD voice and HiFi
- Very high price
A lot of Jabra, am I right? But that’s only because they make great call center headsets! The same can be said about Biz 2400 II model. Their mono-build USB headset is surely the best choice when looking for a high-quality solution.
To get this device you have to spend around $180. That might be a lot but at the same time, you get an extremely lightweight mono headset that can be kept on the head for hours.
Biz 2400 II offers a breath-resistant microphone with an ultra noise cancellation feature that helps eliminate background noise. You can be sure that the sound quality will be top-notch thanks to HD voice and HiFi sound. If you have a bigger budget and want to buy the best of the best wired, mono call center headset then Jabra Biz 2400 II is the way to go.
- Low price
- Noise-canceling mic
- Built-in equalizer
- Good quality/price ratio
- Plastic build
- Low quality cushioning
- Relatively short talk time
Logitech H800 opens our list of wireless call center headsets. It comes at a very affordable price of $71 and offers a wireless Bluetooth connection that lets you make and take calls up to 12m(39 ft.) away from your PC.
Also, H800 comes with a noise-canceling mic and built-in equalizer that is meant to keep the quality of calls at a high level. Earpieces are well-padded for a proper feel-good fit. The battery – which is the crucial part of every wireless headset – lasts around 6 hours and can be recharged over the USB.
Logitech H800 is a very solid choice for anyone who wants to get a cheap, wireless call center headset.
Plantronics Voyager Legend Wireless Bluetooth Headset
- Voice recognition
- Smart sensor technology
- Low price
- Noise & wind canceling feature
- Average talk time
- Plastic build
Plantronics Voyager Legend comes packed with additional features. Not only it is great and cheap – starts at $60 – Bluetooth, mono headset but it also offers you water resistance, voice recognition, and smart sensor technology.
All of the previous are there to make the usage more pleasurable. It also comes with noise & wind canceling features and a comfortable build. When it comes to talking time it is average as it takes around 7 hours of making and taking calls until you’ll have to recharge the device.
Voyager Legend certainly offers great flexibility at a low price.
Plantronics Voyager Focus UC B825 Headset
- Active Noise Cancelling
- Medium range
- Long talk time
- Good, leather-based build
- Relatively high price
Now we are getting to more pricey wireless headsets. And what we suggest you choose for a duo, wireless call center headset is Plantronics Voyager Focus. Why? Simple.
It offers 12-hour talk time which is more than enough for the whole day of usage. Lets you roam around the office up to 47 meters(154 ft.) away from your PC and is packed with Active Noise Cancelling Technology. Plantronics also made sure that the comfort of use is on the top level. With leather all over the device, your agent will feel no tiredness using it.
All in all, you have to pay for this gem around $170 but it is certainly worth the price. If you are not sure, check out the reviews. If you are looking for a mid-range, duo wireless call center headset then we can’t recommend anything else than Plantronics call center headset – Voyager Focus.
Jabra Pro 930 Mono
- Crystal Clear Sound
- Noise-reducing microphone
- Plastic-based build
- Relatively short talk time
PRO 930 offers a crazy 90 meters(295 ft.) roaming range which lets you freely wander around your office or maybe even the whole building. Crystal Clear Sound takes care of the sound quality of each of the calls while noise-reducing microphone makes everything your agents say crispy and sharp.
To get this device you will have to pay at least $140. Yet, the reviews tend to be positive. Its long range combined with 8-hour talk time makes the device worth the price.
You can also be sure that the sound quality will be top-notch thanks to the DECT 6.0 Technology that Jabra Pro 930 is packed with.
Sennheiser DW Pro 2 ML
- Great, very comfortable build
- Best-in-class range
- Intelligent Fast Charge
- Long talk time
- 3-year warranty
- Over-the-top price
Rolls Royce of the duo, wireless headsets. Sennheiser comes once again, now with the DW Pro 2. For the price of $460, you get top specs and top-notch features.
This Sennheiser call center headset grants you a best-in-class range of up to 122 meters(400 feet)! Thanks to – what the manufacturer calls, the Intelligent Fast Charge – headset lets you perform 12-hour talk time while it takes only an hour to recharge the device.
You also get an adjustable noise-canceling microphone which makes sure to filter all of the unwanted background sounds. The headset itself is very comfortable, made of top-of-the-top material, and was designed to perform well even when used for a long time continuously.
To get the DW Pro 2 you have to invest a lot, but the word “invest” was used by no mistake. You certainly get a device that will serve you for years and there is even a 3-year full replacement warranty if the rest wasn’t convincing enough!
- Best-in-class range
- Long talk time
- Super-light build
- 3-year warranty
- Noise-canceling microphone
- Great reviews
- Bloated price
If the previous headset was a Roll Royce, now we deal with a proper Bentley. $80 cheaper than the duo brother Office Runner offers the same great specs and features but in a mono build.
You get a 12-hour talk time, 122 meters(400 feet) of wireless range, and the best quality noise-canceling microphone to provide the top quality calls. Here comes the best. Sennheiser OfficeRunner weighs less than 22 grams! (0.78 ounces). If you were skeptical whether wearing it will be comfortable it also lets you choose from one of three sizes of On-The-Ear style loops to make sure you get a perfect fit.
As the previously mentioned Sennheiser model, this one also comes with a 3-year warranty. If you are still not convinced whether spending $380 on this mono, wireless headset is worth the cause the reviews should be the last decisive argument.
With 4.6 stars (out of 5 possible) Sennheiser OfficeRunner takes the place of the best-reviewed headset out of all we’ve placed on our list.
Choose the headset that fits you best
As you could have predicted, the choice on the headsets market is almost endless. When you identify your needs and expectations, it’s easier to find the perfect product.
In this ranking, we’ve given you a hand in that process. You don’t need to measure the effectiveness of headsets, keep statistics, listen constantly to diverse opinions, etc.
You have everything presented loudly and clearly. It’s the easiest way to find a model that is affordable and meets your expectations.
Besides the details, the whole list presents the equipment that meets the basic requirement. It is to provide flawless customer service in a call center.
The differences consider more detailed features. We can assure you that you will find something for you as we cared for the list to be as diverse as possible.
But, we are also open to contributions. Maybe you already have your own trusted headset and you would like to add it to this list?
By the way, picking the right tool is a part of a customer service background. As soon as you do it, it’s good to go for the phone system in which you can bring out the best from your headset.
Feel free to contact us and present the headset that is a missing puzzle piece for you. Or, choose the headset from our list and enjoy using it!