Lightweight call center software for those who put quality first
Make quick one-click calls right from your browser. No complex systems, massive dialers, or confusing interfaces.
What makes Channels stand out from the crowd
Make one-click calls right from your browser
Forget about clunky auto dialers. In Channels, our Chrome extension will be all you need to make one-click calls without logging into any other software. Handle data-enriched calls without drifting between various tabs and windows.
Superpower your calls with customer data
While making calls through our Chrome extension, you’ll have access to Customer Card. It’s where Channels presents all client details that you store in an easy-to-skim form. Win clients with personalization even without doing any research.
Fit Channels into your current workflow
Choose from various integrations that will make Channels an integral part of your software stack. Don’t change the way you work, let Channels fit right into it.
Manage everything and everyone with ease
With all contacts, call details, and call recordings neatly stored in the web app, you’ll have control over all efforts in your company. Monitor, analyze, improve - all from one spot.
Train your agents and keep calls stored forever
With call recordings stored for as long as you want, you’ll kill two birds with one stone. First, you’ll gain the best tool to train your new hires. Second, you’ll be able to go back to any call you want in case you need to.
Call centers change for the better when they operate with Channels
In my opinion, it’s the best choice for the no-power-dialer call center. We focus on personalized calls and prefer to look for results rather than the volume and Channels helped us increase them by miles. Agents find it actually easy to make calls and using your Chrome extension we were able to close way more customers than ever before.
More ways to use Channels
Channels for Customer Support
Leverage customer data and provide excellent customer support that grows retention and saves time on both ends.
Channels for eCommerce
Integrate Channels with your Shopify or Magento store and use customer data to provide top-notch customer support.
Channels for Sales Teams
Close more qualified leads with an outbound phone system that makes you ready even for the most out-of-the-blue phone calls.
Channels for Remote Work
Get a remote-ready customer service app that will help you provide excellent support no matter where you and your team are.