What Is Call Handling + 5 Steps To Do It Perfectly
Let’s not kid ourselves - we don’t always feel like talking on the phone. There are many reasons why. We...
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7 Things You Lose Without A Cloud-Based Phone System
Do you remember setting up a landline phone system in your office? At least, you must know about the difficulties...
7 Warm Calling Tips To Boost Your Skills
It’s becoming warmer and warmer in the northern hemisphere. It’s not only the calendar that suggests that spring has come....
TOP 12 Call Center Headsets [2021 Ready]
There’s one nightmare for a call center agent. Imagine this situation. A customer calls and he’s absolutely delighted with the...
What Is a Toll-Free Number and How To Get It For Your Business
“Free” is a magical word. No matter the context, it always drags the listener’s attention. Let’s go through some examples....
What Is IVR and How To Get The Most Out Of It (+ Ready-to-use Examples)
“Mi casa es su casa” is a popular Spanish phrase. It means “My house is your house”, being all about...
What Is Inbound Call Center And Why It’s The Key to Customer Satisfaction
When it comes to customer service, e-mails, live chats and FAQs might seem to overcome telephones. But, it’s an illusion...
The 13 Best Customer Service Tools [2021 Ready]
Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be...
Why Cloud Telephony Is Convenient For Your Business
2020 is marked by handling important issues over the phone. Absolutely all of them. It’s just safe and quick. None...
Best Customer Service Software for Small Business
When you’re running a small business, every choice matters. You want to count every $ you make but, above all,...