What Is Inbound Call Center And Why It’s The Key to Customer Satisfaction
When it comes to customer service, e-mails, live chats and FAQs might seem to overcome telephones. But, it’s an illusion...
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The 13 Best Customer Service Tools [2021 Ready]
Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be...
Why Cloud Telephony Is Convenient For Your Business
2020 is marked by handling important issues over the phone. Absolutely all of them. It’s just safe and quick. None...
Best Customer Service Software for Small Business
When you’re running a small business, every choice matters. You want to count every $ you make but, above all,...
Why Channels Is The Best FreedomVoice Alternative
FreedomVoice introduces itself as ‘The Voice of Small Business’ and has been around for 24 years. With this much experience,...
Why Channels Is The Best Line2 Alternative
Are you a Line2 user? Maybe you’re looking to get a business phone line? Or just a second phone number...
Why Channels Is The Best MagicJack Alternative
MagicJack is a well-known personal phone system that is widely used across the US. Yet, a few years ago, the...
25 Customer Service KPIs You Should Be Tracking (Free eBook Inside)
You can’t improve what you don’t measure. While we all know it’s true, KPIs, metrics, and goals are often hard...
How to Adjust Your Customer Service to Millennials
This is a guest post written by Lidia Bondarenko, PR and outreach specialist at HelpCrunch In the current conditions, when...
How To Get a US Phone Number (even from outside of US)
Companies from all over the world want to get a US phone number. The rising popularity of this subject expressed,...