TOP 12 Call Center Headsets [2021 Ready]
There’s one nightmare for a call center agent. Imagine this situation. A customer calls and he’s absolutely delighted with the...
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What Is a Toll-Free Number and How To Get One For Your Business
“Free” is a magical word. No matter the context, it always drags the listener’s attention. Let’s go through some examples....
What Is IVR and How To Get The Most Out Of It (+ Ready-to-use Examples)
“Mi casa es su casa” is a popular Spanish phrase. It means “My house is your house”, being all about...
What Is Inbound Call Center And Why It’s The Key to Customer Satisfaction
When it comes to customer service, e-mails, live chats and FAQs might seem to overcome telephones. But, it’s an illusion...
The 13 Best Customer Service Tools [2021 Ready]
Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be...
Why Cloud Telephony Is Convenient For Your Business
2020 is marked by handling important issues over the phone. Absolutely all of them. It’s just safe and quick. None...
Best Customer Service Software for Small Business
When you’re running a small business, every choice matters. You want to count every $ you make but, above all,...
Why Channels Is The Best FreedomVoice Alternative
FreedomVoice introduces itself as ‘The Voice of Small Business’ and has been around for 24 years. With this much experience,...
Why Channels Is The Best Line2 Alternative
Are you a Line2 user? Maybe you’re looking to get a business phone line? Or just a second phone number...
Why Channels Is The Best MagicJack Alternative
MagicJack is a well-known personal phone system that is widely used across the US. Yet, a few years ago, the...