What Is Call Handling + 5 Steps To Do It Perfectly
Let’s not kid ourselves - we don’t always feel like talking on the phone. There are many reasons why. We...
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What Is Cloud Telephony (+ 7 Profits of Getting It)
Cloud telephony gained importance in 2020. That was a year when we got used to having everything done by phone....
7 Things You Lose Without A Cloud-Based Phone System
Do you remember setting up a landline phone system in your office? At least, you must know about the difficulties...
25 Customer Service KPIs You Should Be Tracking in 2021
You can’t improve what you don’t measure. While we all know it’s true, KPIs, metrics, and goals are often hard...
Which Type of The Customer Service Is The Best For You
Nowadays, choosing the right type of customer service plays a crucial role in the lives of every company. Customers are...
45 TED Talks On Customer Service
TED Talks look like a great response to the need for improvement of your customer service quality. This is a...
Types and Sources of Feedback in The Workplace [And Why It Is So Important]
The best way to start this discussion is to answer the following question: What is feedback in the workplace? Imagine...
27 Customer Service Training Activities to Use In 2021
Practice makes perfect. Customer service training activities are great examples of that. The more you do, the more you receive....
30 Best Magento Extensions to Run Your Store in 2021
Running a Magento Store is a quite challenging task. With more and more people getting into eCommerce and setting up...
6 Best Strategies To Make Your Customer Service Proactive
The idea of proactive customer service is to answer the following question. Why cure when you can prevent? You might...