Client vs Customer: Key Differences and When To Use Which
Since you're here, I bet you're wondering what is the answer to client vs customer dispute... Is there a real...
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The Ultimate Guide to Customer Empathy: Tips and Techniques
Customer empathy plays a critical role. Why? Simply because humans want human contact, that’s easy. We want someone empathetic who...
The 12 Best Customer Service Tools [2020 Ready]
Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be...
What Is Proactive Customer Service and 6 Ways to Deliver It Like a Pro
Why cure when you can prevent? You might have heard that question before. Perhaps it was one of those elderly-eternal-knowledge...
15 TED Talks Every (Sales)person Should Watch
I would like to start this article with a little confession: I’m the kind of person that prefers watching movies...
44 Best Sales Podcasts Every Sales Pro Should Listen to Weekly
Podcasts are a true 21st-century type of content. We’re living in such a fast-paced environment that we strive to consume...
Why Channels is The Best Google Voice Alternative [In 2020]
As a small business owner who relies on international calling, you want to find the best solution out there that...
15 Customer Service Principles You’re Not Aware Of
A couple of months ago I’ve visited a beautiful city of Lisbon along with a few of my closest fellas....
6 Types of Customer Service and How To Choose The Best
Nowadays, customer service plays a crucial role in the lives of every company. Customers are granted a power of providing...
13 Types of Customers and How to Deal With Them
Today, we are going to talk about the types of customers you can get in contact with your brand. I...