Types and Sources of Feedback in The Workplace [And Why It Is So Important]
The best way to start this discussion is to answer the following question: What is feedback in the workplace? Imagine...
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27 Customer Service Training Activities to Use In 2021
Practice makes perfect. Customer service training activities are great examples of that. The more you do, the more you receive....
30 Best Magento Extensions to Run Your Store in 2021
Running a Magento Store is a quite challenging task. With more and more people getting into eCommerce and setting up...
6 Best Strategies To Make Your Customer Service Proactive
The idea of proactive customer service is to answer the following question. Why cure when you can prevent? You might...
The 14 Best Customer Service Tools [2021 Ready]
Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be...
What Does It Mean to Become a Customer Service Oriented Company
This time the question about the meaning is not philosophical. I'm here to present you the simple definition of the...
7 Warm Calling Tips To Boost Your Skills
It’s becoming warmer and warmer in the northern hemisphere. It’s not only the calendar that suggests that spring has come....
10 Tips To Improve Your Outbound Calls Strategy in 2021
Making a successful outbound call is a lot like playing chess. A lot of rules which you have to –...
How To Resolve 5 Most Common Customer Service Problems
As one wise man said: The problem is not the problem. The problem is your attitude about the problem. -...
What Is Inbound Sales and How Can You Benefit From It?
Inbound sales is the process that aims to constantly nurture your customers, so they can finally become your product’s ambassadors....